Generative AI / GCC · Saudi Arabia

OnDemandME — AI-Powered Customer Engagement Platform

Client: Multimedia OnDemand

Designed and delivered AI/data capabilities for Multimedia OnDemand's CITC-aligned WhatsApp customer engagement platform serving 500+ Saudi businesses. Built behavior-intelligence and lead-scoring pipelines using customer location, preferences, and engagement signals for hyper-personalized offers. Implemented conversational AI flows (Arabic & English) for lead qualification, event ticketing, repeat-visit automation, and buying-signal triggers. Integrated analytics for conversion, retention, and campaign performance; connected Meta WhatsApp Cloud API, Stripe, and Google Maps location triggers.

• Serving 500+ Saudi businesses on a CITC-aligned platform
• Arabic & English conversational AI for lead qualification
• Automated journeys from welcome to win-back